With ongoing economic pressure and persistent crime concerns, now is the ideal time for small business owners to reassess their security measures to better protect their stores, staff, and customers.

According to Charnel Hattingh, Group Head of Marketing and Communications at Fidelity Services Group, vigilance remains one of the most effective tools in preventing crime.

“Business owners need to remain vigilant, store high-value assets out of sight, and ensure they are properly secured. It is also important to make sure CCTV systems are functioning correctly and that any suspicious activity is reported immediately. Mobile businesses should also consider tracking devices for high-value items,” says Hattingh.

Business owners are encouraged to ask themselves the following questions:

• Are all entry and exit points properly monitored?
• Are CCTV cameras and alarm systems fully functional and regularly tested?
• Are staff trained on the use of panic buttons and procedures during an alarm activation?
• Are there adequate lighting and visibility around the premises
  .

Taking a proactive approach to business security can help reduce losses, improve safety, and provide peace of mind for both staff and customers. From controlled access points to secure cash handling and proper surveillance, a few strategic measures can significantly reduce risk.

Security tips for business owners

• Implement controlled entrances and exits to help prevent overcrowding and restrict unauthorised movement within the premises
• Be alert during opening and closing times. Staff should work in pairs where possible to reduce vulnerability to criminal activity
• Train employees to request identification before allowing access to restricted areas
• Never leave drop safes, safes, or keys unattended or inside the premises after closing
• Conduct a thorough sweep of the premises before locking up. There has been an increase in incidents where suspects hide inside stores before closing to commit crimes after hours
• Always respond to requests from your security provider following an alarm activation after hours. This assists security teams in inspecting the premises for suspicious activity
• Test panic buttons with your security provider at least once a week to ensure they are functioning correctly
• Ensure all exterior entrances and internal security doors are fitted with deadbolt locks. Padlocks should be made of steel and remain locked at all times. Remove visible serial numbers from locks to reduce the risk of unauthorised key duplication
• Windows should have secure locks and burglar-resistant glass. Consider installing metal grates on non-display windows
• Use only reputable security companies when appointing security officers. Ensure officers are regularly vetted and rotated where possible
• Keep cash registers visible from outside the business so they can be monitored by security personnel or law enforcement. Leave registers open and empty after closing
• Invest in a fireproof safe that is securely anchored. Security passwords and codes should be changed immediately when employees with access leave the business
• Invest in alarm systems, CCTV, and electronic article surveillance systems suited to your specific security requirements. Ensure staff are trained to use these systems correctly and conduct daily checks and regular testing.
  .

Hattingh also reminds business owners to update keyholder information before any holiday period or extended closure.

“Make sure all relevant contact details are up to date so your security provider can quickly reach the responsible person should an incident occur,” she says.

“We recommend that business owners consult with their security providers to conduct a full risk assessment to ensure both their premises and staff are adequately protected against criminal activity,” concludes Hattingh.

Issued by Fidelity Services Group – charnelh@fidelity-services.com