You can call the enquiries line for additional patrols to be arranged.
The number of response vehicles in your area depends on the number of clients in your area.
The officers will climb the walls where humanly possible and without the use of a ladder. To ensure our officers safety, we prefer our officers not to climb walls higher than 1.2 meters high. When there is electric fencing, palisade fencing, razor wire or barb wire, officers will not be able to scale the walls. Homes with excessively high walls should install a keypad or a lockbox or alternatively provide a key holder who can open for our officers.
If the customer is aware that his/her pets could potentially pose a threat to the responding officers, instructions will be added to the customer’s profile, indicating that dogs are dangerous and that the officer should not enter. If the animals do not pose a threat, the officer will enter the property. Officers will also gauge the situation and will report on whether the dogs appear to be dangerous. The Monitoring Centre will then contact the customer and request further instructions.
Find the answers to our commonly asked questions
Send us a direct email with your request
Chat to one of our consultants