False alarms have a major impact on Fidelity ADT’s ability to respond to real emergencies. We encourage customers to use their alarm system responsibly and to prevent the transmitting of false alarms. We do engage with customers where we have identified that we respond to an excessive number of false alarms to try to rectify the cause. From time to time, we do find that a customer does not assist in minimising false alarms from their property, and in these cases Fidelity ADT has no choice but to charge the customer for the responses to excessive false alarms.