What is the procedure when my alarm goes off? When do SAPS get involved?

Upon receipt of an alarm activation, a response vehicle is immediately dispatched via our automated dispatch system. At the same time, you will receive a phone call to determine whether you need assistance or if it is a false alarm. In case of a false alarm, the responding vehicle will be cancelled. In case of a confirmed incident, a response vehicle, as well as a backup vehicle and SAPS will be dispatched. In the case where response offers have not received a reply from the customer, officers will proceed to inspect the property. Please cancel all alarms by calling us if triggered by accident.