We strive to assist within 24 hours. This may depend on the time of year as Easter, December and holiday periods are usually our busiest times. In those cases, turnaround time may increase to three days. It is therefore important for customers to test their alarm and arrange for service of the alarm systems well ahead of these busy periods. Standby technicians are available to deal with emergencies after hours. As with all service industries, please note that a higher call-out fee applies for after hour support.