How do I change the keyholder sequence?
Contact the general enquiry line on 086 12 12 300 for coastal or 086 12 12 400 for inland.
My alarm goes off for no reason. What should I do?
This is a technical issue. Contact the enquiry line and a customer care agent will arrange for a technician to resolve the issue at your property.
I need new signage
Contact the customer care centre and they will arrange for signage to be installed.
Where do I direct my complaints?
Complaints can be made via the enquiries line 086 12 12 300 for coastal or 086 12 12 400 for inland as well as via email to coastal alwaysthere.c@adt.co.za or inland alwaysthere.i@adt.co.za
How do I cancel my contract?
Forward your cancellation in writing via email to inland alwaysthere.i@adt.co.za or coastal alwaysthere.c@adt.co.za
I need to contact the control room for an emergency. What is the number?
This number is for emergencies as well as other options, including cancelling false alarms, technical issues, account related issues and you can speak to a customer care agent.
The enquiry line is not working/I have been on hold for too long.
Please expect delays when there are high call volumes. Customers will be put into a queue and be attended to as soon as possible.
What are your working hours?
We are available 24/7 via the emergency numbers: coastal 086 12 12 301 and inland 086 12 12 401.