The campaign offers newly signed up Fidelity ADT customers NO month’s free service.
However, if a new Fidelity ADT contract is signed 4 months fees are paid back into the customers bank account once their first successful debit order has been successfully processed.
This offer is only valid for new signed up Fidelity ADT customers only, and excludes rented alarm offers either through the Fidelity ADT Authorised Dealer program, or the Fidelity ADT Direct sales teams
This exclusive offer is valid from 1 February 2025 to 28 February 2025
Questions and answers:
1. How long is this offer valid for?
This offer is only valid for NEW signed up customers who sign a 36-month valid contract. Excludes any rented contracts. Valid from 1 February 2025 to 28 February 2025
2. What contract must the customer sign?
An installation fee may apply if additional equipment is needed to have the existing system operational or if a new system is needed to provide the service.
Subject to signing a 36-month contract at standard terms and conditions.
New customers must sign a 36-month Monitoring and Armed Response contract through Fidelity ADT
3. Do all customers get 3 months free service?
No free months are offered on this special.
Offers that are excluded are any rented alarm system offers, either through the Fidelity ADT Authorised Dealer program, or the Fidelity ADT Direct sales team.
4. I signed a 12-month contract, can I still get free service?
No, the offer is subject to signing of a 36-month contract
5. Can I cancel my existing contract and sign up for a new contract to get this offer?
No, the offer is limited to NEWLY signed up Fidelity ADT customers.
Existing Fidelity ADT customers are bound by the contractual obligations as set out in their signed contract. If their existing contract is still valid, the customer cannot cancel and sign a new one to take up this offer. If the customer has moved a new contact may be signed. A returning customer (reconnection/relocation) is eligible for this offer.
6. What are the details around the cashback?
Sign a new 36-month agreement with Fidelity ADT and receive 4 months instalments back into the customers bank account after the customers first successful debit order.
7. How will the cash back be paid and when?
The 4 months fee will be transferred back into the customer’s account with the bank details provided when signing the contract, this will happen within 14 days of the customers first successful debit.
A successful debit order means that the first monthly instalment debit order must be collected and reflect in the Fidelity ADT bank account before we will release the 4 months credit into the customer account
8. How many customers can take up this offer?
Only available to the first 50 new Fidelity ADT customers that sign a new Fidelity ADT service agreement in the designated Hermanus area.
9. General
This offer excludes any Fidelity Services Group staff or direct family member of any employee of the Fidelity Services Group.
