I have received a SMS to be charged for excessive use or monthly threshold reached, after advising that we have a problem with our alarm and that a technician was not available. What do I do?

False alarms have a major impact on Fidelity ADT’s ability to respond to real emergencies. We encourage customers to use their alarm system responsibly and to prevent the transmitting of false alarms. We do engage with customers where we have identified that we respond to an excessive number of false alarms to try to rectify […]