This could be due to excessive call-outs or the fees stipulated above.
Existing customers receive 3 months free when transferring their plan to their new home when signing a renewal subscription of 24 months. A call can be made on the enquiries line for this process to be arranged. Alternatively you may email coastal on firstname.lastname@example.org or inland on email@example.com
I have received a SMS to be charged for excessive use or monthly threshold reached, after advising that we have a problem with our alarm and that a technician was not available. What do I do?
False alarms have a major impact on Fidelity ADT’s ability to respond to real emergencies. We encourage customers to use their alarm system responsibly and to prevent the transmitting of false alarms. We do engage with customers where we have identified that we respond to an excessive number of false alarms to try to rectify […]
During the initial installation, labour is included in the quote, thereafter an additional fee is paid per hour.
There is an annual radio fee. A fuel levy will be charged should the petrol price increase to the extent that it affects the operation response vehicles.
The standard time period is one week.
One month’s notice is required before your account can be cancelled.
This is most likely an error on the system. Contact the enquiry line and follow the prompts for our accounts department.
This depends on your property and requirements. Book an appointment with a customer care agent to evaluate what is required based on your home’s needs.