How often should I check if my alarm is working?
At least twice a month. Always contact the Call Centre before testing to prevent a response vehicle from being dispatched to a false alarm. This prevents our reaction vehicles from attending to real emergencies and may lead to increased alarm fees for excessive responses.
How do I know when to upgrade my alarm system?
Test your alarm system regularly to ensure that all components work. Concerns with multiple components on your alarm system it is a sure sign that it is time to upgrade. An alarm older than 5-10 years may need to be replaced or upgraded. As personal circumstances change and your requirements change, is also a good […]
What is the turnaround time for technical to resolve issues with my alarm?
We strive to assist within 24 hours. This may depend on the time of year as Easter, December and holiday periods are usually our busiest times. In those cases, turnaround time may increase to three days. It is therefore important for customers to test their alarm and arrange for service of the alarm systems well […]
What is the turnaround time on alarm installations?
This depends on a number of factors such as current installation requests, type of installation (full alarm system or only link up) as well as the time of year. November/December as a rule have longer turnaround times due to the number of installations being done.